Frequent Asked Questions

What is my order status?

You can check your order status at “My Orders” under your account icon.

What is your lead time?

For customized products, we will start printing once you confirm the proof via e-mails (YES! Please check your emails regularly for faster production).

Basic Flags Care Instructions

How to remove wrinkles from flags?

Use Your Steam Iron For Flag
Unlike more delicate fabrics, polyester can be ironed using your normal home appliances. Begin by making sure that your iron’s internal reservoir has water. If not, fill it up. Then, set your iron to the lowest temperature setting that creates steam. While it heats up, turn your garment inside out. Place it flat on your ironing board, and use your hand to smooth out any bumps in the fabric. Once you have the garment ready, hold the iron one to two inches above the wrinkles. Move it slowly back and forth so that the steam relaxes the fibers of the fabric that are wrinkled. Once the wrinkles are removed, hang your garment up and let it cool. Avoid touching it until you are ready to wear it so that you do not introduce more wrinkles.

How to fly your flag longer

You must have a flag flying for home or business or yourself, but what should we do to keep it flying longer? It is important to take the appropriate steps to protect your flags from the elements and preserve the life of the flags. Some proper protections can help ensure that your flag lasts longer and stay brighter.

US flag and helicopter

1, Find out the material of your flags

Most US flags and banners are made of one of the following materials: cotton, nylon, or polyester. Every material has its own advantage, which should be taken into consideration because that will affect the life of your flag.

Cotton flags are best suited for indoors but can be flown outside for short periods of time in the breeze, never in bad weather conditions. Nylon is a durable, all-weather material, meant for sustained outdoor use. However, it’s still important to note that harsh conditions and high winds may damage them. When harsh weather is expected, it is recommended that the flag is ensuring of protection, needed to be taken down and put away. Polyester is best suited for high wind areas. This material is heavier and needs more wind to fly, but is also stronger and can withstand harsher conditions.

But, do remember that no matter what material you choose, it’s important to protect your flags or banners from bad weather any time.

2, Clean Your Flag

Cleaning your flag can actually help protect it, and help it last longer. There are some easy tips to clean your flag:

i. Please gently wash your flag in cold water using minimum of detergent.

ii. Hang dry it on a taut line, or dry it on an absorbent cotton towel placed on a flat surface.

iii. Steam iron your flag or take it to a laundry or cleaners and have them iron it. .

3, Treating the damaged Flags

Although your flags maybe heavy duty, it’s still important to check your flag for damage, such as tearing or fraying.

A damaged flag should be taken down immediately, not only it is a sign of disrespect, but it is also facing to be tore worse. A damaged flag may be replaced or repaired.

Anyway, no matter the material of your flag or banner, you will want to ensure proper ways to protect your flags. If you still not have your flags yet, ANLEY provides that, you can simply visit the website and find the flags available!

What type flagpole should I choose?

So, you’ve just purchased a brand-new flag and ready to install into your outdoor Flagpole in front of your building or home. The excitement and anticipation build as you pull out your Outdoor American Flag and get ready to attach it to the flag snap hooks and hoist it up the pole.

Wait a minutes –ask yourself a few question.  Is your flag the right size for the pole? Will my flagpole hold my flag stably, or How strong wind can they endure? You do not want to lose your beloved flagpole within a couple days after you spend money. Aren’t you?

These question comes up a lot and there are several different answers based on your needs. We will cover these based on commercialflagpoles and residential flagpoles. What you need to decide is how tall of a flagpole you want and how much wind the flagpole will be subject to when installed. If you are a residential customer, 95% of what we sell is going to be 20′ or 25′.  For commercial customers, the size of the flagpole is completely up to you and we have sold every size from 20′ all the way to 80′.

Here is a quick guide to selecting the correct size flag for your flagpole and some advice to protect your flagpole.


Firstly, You really need to consider the wind speed, it is one of the most important things to consider in terms of safety. Depending on the season and the region in which you live, windspeed will obviously vary. You can download our handy windspeed map to get a better understanding of possible wind speeds in your area.

Commercial Flagpoles

Unlike Residential Flagpoles, Commercial Flagpoles are suited for long-term or permanent use. They are also designed to fly larger flags, depending on the type, height, and wind rating of the flagpole. The basic rule here is that the horizontal length of the flag is 1/4 to 1/3 the height of the flagpole. This guideline applies to commercial manufactured flagpoles 20’ and taller.

Residential Flagpoles

Residential Flagpoles are intended for short-term, temporary display and are not wind-rated. Whether you are displaying your American Flag from your house-mount flagpole or your ground-mount residential flagpole, it’s advised to fly a 3’x5’ flag at the largest. This is the perfect size to show your patriotic pride in front of your home. If you intend on installing a permanent display, please see our collection of Commercial Flagpoles.

Flag care tips

1. Only flying the flags made particularly for exterior use in outdoors.

2. Taking down your flag before storms whenever possible.

3. Minimizing your flag’s exposure to rain, snow, or abnormally high winds will increase its durability considerably.

4. Do not place a flag where the wind will whip it against rough or sharp surfaces to avoid tearing.

5. If damage occurs, the worn part should cut off and hem.

6. Do not fold or roll up a wet or damp flag.

7. If the flag gets wet, spread it out and make it dry completely.

8. Wet flags will likely mildew and cause damage to the fabric.

9. A clean flag will last the longest.

10. Pollutants in the air can get into the cloth and cause degraded.

11. Keep your flag away from chemicals and petroleum products.

12. Flags for outdoors prefer hand washing with warm water and mild soap and then spread out to dry.

13. Do not leave your flag to soak into the wash water.

14. Indoor flags usually damaged by negligence.

15. Avoid the Long exposure to direct sunlight on your indoor flags.

16. Professional dry-cleaning is good for indoor/parade flags.

17. It is better to transport your flag in a carrying case before and after parade use.

More you may be concerned

Do you ship internationally?
Yes! Besides the continental U.S.A., we also ship to Canada, the UK, Mexico, most of Europe, and the Middle East. And free shipping for over $59!
How long does delivery take?
Economic shipping takes 5-10 business days. Express shipping takes 3 business days globally.
What carriers do you ship?
All express orders will be shipped via FedEx Express Service. For economic shipping service, we primarily use USPS, Canada Post (Canada only), Royal Mail (the UK only), etc.
What is my order status & How can I track shipment?
1. Register an free account at
2. In the upper right corner, click “My Orders” under your account icon.
3. From there you can view your recent orders, follow your order status and also track your shipments.
How long will it take to get my product?
It depends on whether your order contains customization products or not, the shipping destination, and the products are all in stock. On average, it will take 3-5 business days to get your order to your house for the U.S.
I ordered both custom products and non-custom products. Will they all be delivered at the same time?
We will always ship your order in one package so they will arrive at the same time. If you need your non-custom products first, please let us know and we will ship them first.
How to change the delivery address after an order is placed?
The second you realize your shipping address is incorrect, please email us at immediately to correct the mistake and we will let you know the results. Unfortunately, we cannot change the shipment once the product is en route.
How long will it take to get my customized product?
With express shipping & handling service, we will prepare your proof in 2 days, print in another day and ship it with express shipping (3 business days guaranteed). With regular economy shipping service,  It really depends on your artwork difficulty. On average, it will take 2-3 weeks to get your order to your house.
What kind of artwork do you accept?

We have professional designers who will transfer your draft into a nice looking flag. You can trust ANLEY and our service is always free!

Do you accept PDF, ESP and PSD?

Yes. I love artworks in ANY file types, as high resolution as possible. You may email your AI, PDF and PSD files to with your order-id from our website. We will work on that accordingly.

Is there a recommened resolution for artwork upload?

Generally we recommend at least 32 DPI for best printing quality (That is, for example, at least 1100 px in width for a 3×2 ft flags). Otherwise, the printing may appear blurred.

Can I return my product, if I am not satisfied with it?
If you’re unsatisfied with products you purchased from Anley Flags, you can return your item(s) within 30 days of purchase. Items must be returned in their original packaging with resellable conditions. Contact us at to initiate a return.
How long will I receive my refund?
A refund will be issued once we have confirmed the receipt of the return or agree on disposal. All refunds will be issued back to the original payment method. Refunds to credit or debit cards can take up to 10 business days depending on your credit/debit card issuer.
Can I Return a Custom Product?
All custom orders are final and are not eligible for returns. Anley’s products are fully warranted to the original owner against defects in materials and workmanship for the lifetime of the product but do not include dissatisfaction due to custom designs.