Custom Cap

A: Yes, you can send us all your images, artwork and specific design requirement at custom@anley.com, your dedicated customer service representative will handling everything for you.

A: Yes. I love artworks in ANY file types, as high resolution as possible. You may email your AI, PDF and PSD files to custom@anley.com with your order-id from our website. We will work on that accordingly.

A: Yes, contact custom@anley.com for any update, change, specific requirement or any additional piece of artwork. We are happy to assist!

A: Generally we recommend at least 32 DPI for best printing quality (That is, for example, at least 1100 px in width for a 3x2 ft flags). Otherwise, the printing may appear blurred.

A: Yes, PLEASE KEEP AN EYE ON YOUR EMAIL. Our professional graphic designers will put up your artwork and email you a proof for final confirmation (may take 1-3 business days).

A: Yes. We have multiple volume discounts offered to our customers and you can check the price on our website. The discount will be automatically applied once you change the quantity in your cart.

A: Sure, you can just place a new order and check out. You don't need to upload any design to our site because we got your design already.

A: Sample Option:
1. We have some extra flags made by our workshop, and we could send you a free sample using those free extra flags. Please leave me a name and shipping address for the sample.
2. Or if you need a sample printed using your own design, you would need to place a sample order through our website. We would refund you that sample order later when you place another order exceeding 20 flags.

A: Tracking your ANLEY order is quick and easy! Here are three convenient methods to choose from:

1. For Logged-In Users: Simply visit the "My Orders" page on our website. There, you'll find the status of your order, along with the carrier information and tracking number.

2. For Guests (No Login Required): Just enter your order ID and email address to receive the latest update on your order status.

   To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

   Order ID

   Billing email

   Track

3. Need Personal Assistance?: We're here to help! If you have any questions about your order or if you prefer direct support, contact us at custom@anley.com. We pride ourselves on a response time of less than 12 hours, ensuring you get the assistance you need promptly.

Choose the method that works best for you, and rest assured that we are dedicated to keeping you informed every step of the way!

A: With the EXPRESS SERVICE, we fulfill your design request each time within 2 business day. Once you confirm the proof, we print and ship within the next 3 days. Our global express shipping takes another 5 business days. In a word, you can expect your order to be delivered in about 10 business days with our EXPRESS SERVICE.

(If you have a Must-Delivery-by-Date, please informed and confirmed with our customer representatives first. The time it takes to finish each order really depends on your artwork complexity and order volume.)

STANDARD SERVICE may take up 15-20 days for designing & production and another 10 days (USA) or 20-30 days (international) for shipping.

A: Absolutely! You have the option to upgrade your shipping before confirming the artwork proof we provide. To upgrade, simply use our shipping upgrade link for Priority Handling and Express Shipping on your custom ANLEY order. Should you have a specific date by which you need your order, please reach out to us via email or message with the details. We're committed to accommodating your timeline to the best of our ability.

A: All custom orders are final and are not eligible for returns. Anley’s products are fully warranted to the original owner against defects in materials and workmanship for THREE months of the product but do not include dissatisfaction due to custom designs.

A: We offer two main custom cap styles:

• Solid Back Caps: Full fabric back panels with a classic, structured appearance.
• Mesh Back Caps: Breathable mesh panels designed for better airflow and a casual trucker-style look.

Both styles can be customized with your logo, artwork, or text.

A: Solid Back Caps

• Classic and premium appearance
• Full fabric construction
• More coverage and a cleaner look
• Ideal for everyday wear, branding, and corporate use

Mesh Back Caps

• Breathable mesh panels
• Improved airflow and ventilation
• Lightweight and comfortable
• Ideal for outdoor activities, sports, and warm weather

A: We offer adjustable closure options, including:

Brass Buckle Closure

• Classic metal buckle design
• Durable and adjustable
• Provides a premium appearance

Hook-and-Loop Closure

• Quick and easy adjustment
• Secure fit
• Comfortable for everyday wear

A: Depending on the cap style, customization may be available on Front panel only. Max printing area is 2.5x5 IN.

A: To maintain the quality of your custom cap:

• Hand wash with mild detergent
• Do not use bleach
• Avoid harsh chemicals
• Air dry naturally
• Do not use high-temperature drying

A: Hand washing is recommended to protect the shape, fabric, and customization. If machine washing is necessary, use a gentle cycle and place the cap in a protective bag.

A:

To keep your cap looking its best:

• Avoid crushing or folding the crown
• Store it in a cool, dry place
• Keep away from excessive heat and moisture

• Comfortable for everyday wear

A: Use a soft cloth with mild soap and water. Gently clean the affected area and allow the cap to air dry.