Privacy Policy

Last Updated: June 29, 2026

ANLEY respects your privacy. This Privacy Policy explains how ANLEY collects, uses, shares, and protects personal information when you visit www.anley.com, purchase products, create an account, submit custom artwork, contact customer service, subscribe to marketing communications, or otherwise interact with our website and services.

By using our website, you agree to the collection and use of information as described in this Privacy Policy.

1. Who We Are

ANLEY is a flag, banner, and display products company offering American flags, international flags, custom flags, custom banners, feather flags, garden flags, flagpoles, and related accessories.

For privacy questions, please contact us at:

ANLEY Customer Service
Email: sales@anley.com
Website: www.anley.com

2. Information We Collect

We may collect the following types of information:

Information You Provide to Us

When you place an order, create an account, request a quote, upload artwork, contact customer service, or subscribe to emails, we may collect:

Name
Billing address
Shipping address
Email address
Phone number
Company or organization name
Order details
Product customization details
Uploaded artwork, logos, images, text, design files, or proof instructions
Customer service messages and email communications
Review content, photos, or feedback you choose to submit

Payment Information

When you make a purchase, payment information is processed by our payment service providers. We do not intentionally store full credit card numbers on our website. We may receive limited payment-related details, such as payment status, transaction ID, billing information, and the last four digits of a payment card when provided by the payment processor.

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

IP address
Browser type
Device type
Operating system
Pages viewed
Referring website
Date and time of visit
Search terms used on our website
Shopping cart activity
Cookies and similar tracking technologies
Approximate location based on IP address

3. How We Use Your Information

We use personal information for the following purposes:

To process and fulfill orders
To provide custom design and proofing services
To communicate about orders, proofs, shipping, returns, refunds, and customer service requests
To create and manage customer accounts
To process payments and prevent fraud
To ship products and provide tracking information
To improve our website, products, and customer experience
To respond to questions, complaints, and support requests
To send marketing emails, promotions, or product updates when permitted
To show relevant advertising or measure advertising performance
To maintain website security and prevent misuse
To comply with legal, tax, accounting, and business obligations
To enforce our Terms & Conditions and protect our rights

4. Custom Artwork and Uploaded Files

If you upload artwork, logos, photos, text, or design files for a custom product, we use those files to prepare proofs, manufacture your custom item, communicate with you about your order, and maintain order records.

You are responsible for ensuring that you have the right to use any artwork, logos, trademarks, images, or text you submit to ANLEY. We may retain custom artwork and proof files as needed for order history, reorders, customer service, quality control, and legal or business recordkeeping.

5. Cookies and Tracking Technologies

ANLEY.com may use cookies, pixels, tags, and similar technologies to:

Keep items in your shopping cart
Remember website preferences
Understand how visitors use our website
Improve website performance
Measure marketing and advertising effectiveness
Provide relevant advertising
Prevent fraud and improve security

You can control cookies through your browser settings. If you disable cookies, some website features may not work properly.

6. Analytics and Advertising

We may use analytics and advertising tools, such as Google Analytics, Google Ads, Meta/Facebook Pixel, or similar services, to understand website traffic, measure advertising performance, and improve our marketing.

These tools may collect information such as pages visited, device information, browser information, IP address, interactions with our website, and purchase or conversion activity. These third-party services may use cookies or similar technologies according to their own privacy policies.

You can manage some advertising preferences through your browser, device settings, cookie settings, or the privacy tools provided by the advertising platforms.

7. Email Marketing

If you subscribe to our email list or agree to receive marketing communications, we may use your email address to send promotions, product updates, special offers, or company news.

You may unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us. Even if you unsubscribe from marketing emails, we may still send transactional or service-related messages about your orders, account, shipping, customer service, or legal notices.

We may share personal information with trusted service providers and business partners who help us operate our business, including:

Payment processors
Shipping carriers
Order fulfillment and production partners
Website hosting and ecommerce service providers
Email and customer service platforms
Analytics and advertising providers
Fraud prevention and security providers
Professional advisors, such as accountants, attorneys, and consultants
Government authorities or law enforcement when required by law

We do not sell personal information for money. However, certain analytics, advertising, or remarketing activities may be considered “sharing” or “selling” under some privacy laws if they involve cross-context behavioral advertising. Where required, you may have the right to opt out of such sale or sharing.

9. Legal Compliance and Protection

We may disclose personal information when we believe it is necessary to:

Comply with applicable laws, regulations, subpoenas, court orders, or legal processes
Respond to lawful requests from government authorities
Protect the rights, property, or safety of ANLEY, our customers, or others
Prevent fraud, security threats, or misuse of our website
Enforce our Terms & Conditions or other policies
Resolve disputes or collect amounts owed

10. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, customer service, accounting, legal compliance, fraud prevention, dispute resolution, warranty support, and business recordkeeping.

Custom order records, artwork files, proof history, invoices, and customer communications may be retained to support reorders, quality control, customer service, and legal or business obligations.

11. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, payment system, email system, or online transmission is completely secure. We cannot guarantee absolute security of personal information.

You are responsible for maintaining the confidentiality of your account login information and for restricting access to your account and devices.

12. Your Choices

Depending on your location and applicable law, you may have certain choices regarding your personal information, including the ability to:

Access certain personal information we maintain about you
Request correction of inaccurate information
Request deletion of certain personal information
Opt out of marketing emails
Opt out of certain cookie or advertising activities
Request information about how we collect, use, or share personal information

To make a privacy request, please contact us at sales@anley.com. We may need to verify your identity before processing your request.

13. California Privacy Rights

If you are a California resident, you may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, depending on how the law applies to ANLEY.

These rights may include:

The right to know what personal information we collect, use, disclose, sell, or share
The right to request access to personal information
The right to request deletion of personal information
The right to request correction of inaccurate personal information
The right to opt out of the sale or sharing of personal information
The right to limit the use and disclosure of sensitive personal information, where applicable
The right not to be discriminated against for exercising privacy rights

Categories of Personal Information We May Collect

In the past 12 months, we may have collected the following categories of personal information:

Identifiers, such as name, email address, phone number, billing address, shipping address, account information, and IP address
Commercial information, such as products purchased, order history, custom product details, payment status, and customer service records
Internet or electronic network activity, such as website usage, pages viewed, shopping cart activity, browser type, and device information
Geolocation information, such as approximate location based on IP address
Audio, electronic, or visual information, such as emails, uploaded images, artwork files, or customer-submitted photos
Inferences, such as product interests, shopping preferences, or marketing segments
Sensitive personal information, only if provided by you or required for a specific transaction, and only as permitted by law

Sources of Personal Information

We may collect personal information directly from you, automatically through our website, from payment processors, shipping carriers, ecommerce platforms, analytics providers, advertising partners, and customer service tools.

Business or Commercial Purposes

We collect and use personal information for order processing, payment, shipping, custom design service, customer support, website operation, marketing, analytics, fraud prevention, legal compliance, and business administration.

Disclosure of Personal Information

We may disclose personal information to service providers, contractors, shipping carriers, payment processors, website platforms, analytics providers, advertising partners, and professional advisors for the purposes described in this Privacy Policy.

ANLEY does not sell personal information for money. However, if we use certain advertising or analytics technologies, we may share identifiers, internet activity, or commercial information with advertising or analytics partners in a way that may be considered “sharing” or “selling” under California privacy law.

California residents may contact us at sales@anley.com to request to opt out of the sale or sharing of personal information.

14. Children’s Privacy

Our website is intended for general audiences and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete it.

15. International Visitors

ANLEY is based in the United States. If you access our website from outside the United States, your information may be transferred to, stored in, or processed in the United States or other countries where our service providers operate. Privacy laws in these locations may differ from those in your country.

16. Third-Party Links

Our website may contain links to third-party websites, platforms, payment providers, shipping carriers, social media pages, or other external services. We are not responsible for the privacy practices, content, or policies of third-party websites. Please review their privacy policies before providing personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date at the top of this page. Your continued use of our website after changes are posted means you accept the updated Privacy Policy.

18. Contact Us

If you have questions about this Privacy Policy or want to make a privacy request, please contact us:

ANLEY Customer Service
Email: orders@anley.com
Website: www.anley.com